Our office accepts a majority of the health insurances offered in Massachusetts. We would be happy to answer any questions you may have about health insurance plans. You can reach the business office by dialing 617-361-9022 and selecting extension. 1
Our practice is pleased to accept most major health plans. For specific plans, please inquire with our patient accounts department. It is your responsibility to insure that you have active health insurance and that one of our pediatricians is listed as your child’s Primary Care Physician (for those plans that require you to have a PCP).
If an HMO provides your family’s health insurance, please become familiar with its regulations. You must know which hospitals and specialists your policy authorizes and the requirements for referrals. We are happy to help you learn and understand the policies and procedures of your insurance plan benefits. However insurance is a contract between you and your insurance company. We are not a party to this contract. We file insurance claims on behalf of our patients. We can not become involved in disputes between you and your insurance company regarding deductibles, co-payments, covered charges, secondary insurance, “usual and customary” charges, etc. other than to supply factual information as necessary.
While many insurance carriers provide payment in full for our services, some do not. Certain services and procedures provided by Hyde Park Pediatrics (such as wart treatments, vision screens, etc) may be your responsibility through your deductible. Some care provided during a well child visit may be deemed as sick care by an insurance company, prompting a copay and separate charge. There is no way for us to know what services and procedures your particular policy covers until we file the claim and receive a response from your insurance company. It is your responsibility to know what services and procedures are covered under your policy and which services and procedure may be applied to your deductible. Any questions on whether a particular service or procedure will be covered or applied to your deductible should be directed to your insurance carrier prior to your visit in our office; there is no way for us to access this information.
You are responsible for full payment of any charges for medical services provided to your family that are not a covered benefit of your insurance plan. If your insurance company requires a copayment, our office staff is contractually obligated to collect the copayment at the time of service. We accept payments in cash or personal check and by major credit cards.
Self-pay patients are responsible for payment at the time of service. Future appointments cannot be scheduled until payment is received.
Payment plans are only available in extreme financial hardship. Payment plans are offered at the sole discretion of Hyde Park Pediatrics and may require you to provide financial data to prove financial hardship. Failure to meet payment deadlines on a payment plan will result in the balance being due.
Occasionally a child’s health insurance is provided by a non-custodial parent. Because our provider-patient relationship exists with the caretaking parent in these circumstances, the ultimate responsibility for payment rests with the adult who accompanies the child to the office.
If you have questions regarding any of these policies or wish to discuss a bill you have received, please call our patient accounts office directly (617-361-9022, ext. 1) any time Monday through Friday, 10 a.m. to noon, and 1 to 4 p.m.
Hyde Park Pediatrics strives to provide legendary customer service. We appreciate the busy pace of your lives and respect the fact that your time is precious. We make every effort to run on schedule and see our patients promptly. As a result, in order to avoid inconveniencing all of the patients who are scheduled later in the day, patients who arrive more than 10 minutes late for a nonurgent appointment may need to be rescheduled.
Calling the office to inform us that you will be late is very much appreciated, but unfortunately it will not guarantee that the provider will be able to see you.
If you are scheduled for a same-day sick visit, and you are more than 10 minutes late, we may ask that you see another provider, or come back later in the day.
Immunizations are one of the most important advances in pediatric health care. They have dramatically reduced illness and death in children and continue to be one of the most valuable and effective protections that parents can offer their children from early infancy.
The healthcare team at Hyde Park Pediatrics believes that one of our most important duties in caring for your child is to follow the recommendations of the American Academy of Pediatrics and the national Centers for Disease Control regarding immunizations. We feel very strongly that children should be immunized according to the schedule recommended by these organizations because it provides the highest possible protection against serious and often life-threatening illness.
Another part of our responsibility is keeping our community free of potentially life-threatening infectious diseases whenever possible. Being sure that all of our patients are uniformly immunized helps to accomplish this ethical obligation.
We are happy to answer any questions that you have about vaccine preventable illnesses and your child’s vaccine schedule.
For more information about alternative scheudling please visit The Vaccine Schedule: